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Support Overview
At Providea, we don't just sell video conferencing solutions to clients; we use these same services ourselves to conduct business around the world. Working with Providea, you'll enjoy the peace of mind of knowing we provide the same level of hands-on support to your multipoint meetings that we employ to ensure our own video conferencing services run as flawlessly as possible.
Our clients and their audiences depend on smooth, clear and precise video conferencing; our ability to support our video conferencing services and resolve any issues reflects on not only your company but on ours as well. We know our reputation is at stake each time you make a video conference connection, and we take that responsibility and your video conferencing success seriously.
Real-Time Support
Recognizing the immediacy and precision of videoconferencing, Providea provides to every client Real-Time Support, which embodies our philosophy called the "5-minute rule" — By addressing any issues that arise in the shortest amount of time through our 24x7x365 live support, we greatly enhance the quality and productivity of each video conference call. Therefore, we strive to prevent problems before they happen and fix any problem that does arise in real-time to ensure a successful video conference. Learn More.
Warranty Program
Your relationship with Providea extends far beyond purchasing a video conferencing solution. Along with top-notch, real-time support, we are pleased to offer our customers an extended warranty program. We will repair or replace components covered under this agreement within normal usage as specified by each manufacturer.
Our warranty program also includes Technical Support, Telephone Response (LIVE phones for the quickest response possible), Onsite Service, Preventive Maintenance, Firmware/Software Updates, and System Test. Learn More.
Other Support Services
Along with our Real-Time Support and Extended Warranty program, Providea offers customers additional support services, including live and remote training, warranty assistance with manufacturers and onsite service. Learn More.
FAQ's
Get the answers to some of the most Frequently Asked Questions from our customers. Learn More.
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